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Customer Service

CONTACT US

PHONE:           800-866-1442

FAX:                877-766-3769

EMAIL:            customerservice@pomeroycollection.com

MAIL:              12 Willow Lane

ADDRESS:      Nesquehoning, PA 18240

 

 

Pomeroy is a wholesale company that sells to the trade only.  



ORDERS

 

Our minimum opening order is $350. Reorder minimum is $100. Orders must be written in full case pack quantities indicated in our catalog.

Backorders will be shipped as soon as available and without notice.

Backorders less than $50 will be cancelled.

 



PAYMENT TERMS

 

Pomeroy accepts Visa, MasterCard, American Express and Discover.

Net 30 terms are available with approved credit.

 



SHIPPING

 

All orders are shipped FOB Walnutport, PA.

Orders are shipped via FedEx Ground or common carrier at Pomeroy’s discretion.

Special routing or shipping information must be specified in advance.

 


 

CLAIMS AND RETURNS

 

Most Pomeroy product is handcrafted. Variations in color, shape and finish are characteristic of hand- made items. These are not considered flaws.

Claims for damages or defective items must be submitted within 10 days of receipt of good.

No unauthorized returns will be accepted.